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Hello,
I have a problem with the app Illustrator, although I bought the monthly package, the app still keeps on crashing since I changed my computer into a Mac Pro 16 last generation with Catalina.
Any ideas about why illustrator keeps on crashing?
Many thanks,
Chiara
{Renamed by MOD}
Hi all,
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.
Regards,
Srishti
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Hello,
I have a problem with the app Illustrator, although I bought the monthly package, the app still keeps on crashing since I changed my computer into a Mac Pro 16 last generation with Catalina.
Any ideas about why illustrator keeps on crashing?
Many thanks,
Chiara
{Renamed by MOD}
Hi all,
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.
Regards,
Srishti
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Hi there,
So sorry to hear about this issue. Would you mind sharing version of Illustrator and macOS?
I would also request if you can try following these steps and share your observations:
Regards,
Ashutosh
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Hi all,
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.
Regards,
Srishti