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I have a new MacBook Pro 16" - I migrated all my stuff from the old 2018 MacBook Pro, and ever since then both Illustrator and InDesign crash on quit. This is even after the latest Illustrator that I installed this morning. Any help is appreciated!
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Hi. Have you tried resetting the preferences of Ai and Id?
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I also had it crash after working at a coffee shop, closing the lid, and upon arriving to my office and opening the laptop, Illustrator crashes and I lost unsaved work.
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Hi John,
We are extremely sorry to hear about this. I understand how frustrating it is. Could you please share a few more details like:
Regards,
Srishti
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Srishti,
I sent you a PM with a link to my crash log.
Johnny
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Thanks for sharing the Crash Report, Johnny. I have replied to your DM for more details, please check.
Regards!
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I just bought a MacBook Pro 16" and migrated everything from my old MacBook Pro 13", too. Now I am having this same problem.