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Illustrator Crashing on Quit - MacBook Pro 16"

Community Beginner ,
Jan 13, 2020

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I have a new MacBook Pro 16" - I migrated all my stuff from the old 2018 MacBook Pro, and ever since then both Illustrator and InDesign crash on quit. This is even after the latest Illustrator that I installed this morning. Any help is appreciated!

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Bug, Draw and design, Import and export, Performance, Third party plugins

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Illustrator Crashing on Quit - MacBook Pro 16"

Community Beginner ,
Jan 13, 2020

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I have a new MacBook Pro 16" - I migrated all my stuff from the old 2018 MacBook Pro, and ever since then both Illustrator and InDesign crash on quit. This is even after the latest Illustrator that I installed this morning. Any help is appreciated!

Topics

Bug, Draw and design, Import and export, Performance, Third party plugins

Views

413

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Adobe Community Professional ,
Jan 13, 2020

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Hi. Have you tried resetting the preferences of Ai and Id?

Marlon Ceballos.

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Community Beginner ,
Jan 13, 2020

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I also had it crash after working at a coffee shop, closing the lid, and upon arriving to my office and opening the laptop, Illustrator crashes and I lost unsaved work.

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Adobe Employee ,
Jan 16, 2020

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Hi John,

 

We are extremely sorry to hear about this. I understand how frustrating it is. Could you please share a few more details like:

  • Exact version of Illustrator, InDesign and Operating system.
  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • What all applications are running when it crashes?
  • Are there any antivirus, system updates or web extensions installed recently. 
  • Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.

 

Regards,

Srishti

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Community Beginner ,
Jan 20, 2020

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Srishti,

I sent you a PM with a link to my crash log.

 

Johnny

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Adobe Employee ,
Jan 23, 2020

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Thanks for sharing the Crash Report, Johnny. I have replied to your DM for more details, please check.

 

Regards!

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aymiah LATEST
New Here ,
Sep 11, 2020

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I just bought a MacBook Pro 16" and migrated everything from my old MacBook Pro 13", too. Now I am having this same problem.

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