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Illustrator Crashing on Start Up

New Here ,
Nov 05, 2020

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Hi, downloaded the latest version of Illustrator today, and it just won't boot. Running on a Macbook Pro with i7 and 16gb RAM, and it just keeps saying 'initialising' until it crashes/freezes minutes later. 

I've installed and reinstalled multiple times, restarted my machine multiple times and nothing seems to be doing the trick. I have a fair bit of work to complete, and this really isn't good! Help please!

Hi Benjamin,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
Please try steps suggested on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

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Illustrator Crashing on Start Up

New Here ,
Nov 05, 2020

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Hi, downloaded the latest version of Illustrator today, and it just won't boot. Running on a Macbook Pro with i7 and 16gb RAM, and it just keeps saying 'initialising' until it crashes/freezes minutes later. 

I've installed and reinstalled multiple times, restarted my machine multiple times and nothing seems to be doing the trick. I have a fair bit of work to complete, and this really isn't good! Help please!

Hi Benjamin,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
Please try steps suggested on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

TOPICS
Bug, Performance

Views

61

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Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

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Which system is it?

Are there other apps running? 16 GB is recommended for Illustrator. But if other apps are running as well, then you have less free RAM.

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Nov 05, 2020 0
Community Beginner ,
Nov 05, 2020

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Same problem here on Windows 10. What a pain. Illustrator 2021 is completely unusable. 

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Nov 05, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi @Macreo,

 

Sorry to hear about this. Please try resetting preferences of the app & let us know if it helps.
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. Thanks!

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Nov 05, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi Benjamin,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
Please try steps suggested on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

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Nov 05, 2020 0
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