Highlighted

Illustrator Crashing on Starup

New Here ,
Apr 09, 2020

Copy link to clipboard

Copied

Hey guys,

 

Wondering if anyone can help, i am sure lots of people have experience it.

 

I just did a fresh reinstall of all my adobe apps, and illustrator crashes every time I open the app.

 

Photoshop, Indesign, Dimensions all run fine without issue, just illustrator.

 

I've deleted multiple preference files etc and it will refuse to work.

 

Any help would be great

Hi Stephen,

 

We're extremely sorry to hear about this issue. Would you mind sharing version of OS and Illustrator?
I would request if you could try following these steps and share your observations:

  • Open the crash report given by Illustrator.
  • If you see anything like 
    Faulty module path: Module/Library : OffsetPDFSuite.aip
    Crashed Thread:   36 com.adobe.ccx.start - UXP JavaScript Thread

    UXP crash report.png

     

      
     
  • For windows - Program files /common files /Adobe /UXP /extensions - rename this folder to extensions_old

    For Mac -  /library > application support > Adobe > UXP > extensions - rename this folder to extensions_old

  • Launch Illustrator and see if it is working as usual.

 

Looking forward to your response.

 

Regards,

Ashutosh

Topics

Performance

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator Crashing on Starup

New Here ,
Apr 09, 2020

Copy link to clipboard

Copied

Hey guys,

 

Wondering if anyone can help, i am sure lots of people have experience it.

 

I just did a fresh reinstall of all my adobe apps, and illustrator crashes every time I open the app.

 

Photoshop, Indesign, Dimensions all run fine without issue, just illustrator.

 

I've deleted multiple preference files etc and it will refuse to work.

 

Any help would be great

Hi Stephen,

 

We're extremely sorry to hear about this issue. Would you mind sharing version of OS and Illustrator?
I would request if you could try following these steps and share your observations:

  • Open the crash report given by Illustrator.
  • If you see anything like 
    Faulty module path: Module/Library : OffsetPDFSuite.aip
    Crashed Thread:   36 com.adobe.ccx.start - UXP JavaScript Thread

    UXP crash report.png

     

      
     
  • For windows - Program files /common files /Adobe /UXP /extensions - rename this folder to extensions_old

    For Mac -  /library > application support > Adobe > UXP > extensions - rename this folder to extensions_old

  • Launch Illustrator and see if it is working as usual.

 

Looking forward to your response.

 

Regards,

Ashutosh

Topics

Performance

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 09, 2020

Copy link to clipboard

Copied

Hi Stephen,

 

We're extremely sorry to hear about this issue. Would you mind sharing version of OS and Illustrator?
I would request if you could try following these steps and share your observations:

  • Open the crash report given by Illustrator.
  • If you see anything like 
    Faulty module path: Module/Library : OffsetPDFSuite.aip
    Crashed Thread:   36 com.adobe.ccx.start - UXP JavaScript Thread

    UXP crash report.png

     

      
     
  • For windows - Program files /common files /Adobe /UXP /extensions - rename this folder to extensions_old

    For Mac -  /library > application support > Adobe > UXP > extensions - rename this folder to extensions_old

  • Launch Illustrator and see if it is working as usual.

 

Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...