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Illustrator crashing randomly

New Here ,
Jun 28, 2020

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Please help!

My illustrator crashes daily with out warning. 

My files are generally big-ish with some high rez photos embedded but honestly, not as big as some files I used to work with.

 

I have updated my preferences to auto save my work every 5 mins but I can access the recovery docs and where I've been told they save to it says folder is empty. 

 

If there something I can do to make illustrator stop crasshing, and aviod long periods of 'not responding' please let me know!

 

Much appreciated

 

 

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Illustrator crashing randomly

New Here ,
Jun 28, 2020

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Please help!

My illustrator crashes daily with out warning. 

My files are generally big-ish with some high rez photos embedded but honestly, not as big as some files I used to work with.

 

I have updated my preferences to auto save my work every 5 mins but I can access the recovery docs and where I've been told they save to it says folder is empty. 

 

If there something I can do to make illustrator stop crasshing, and aviod long periods of 'not responding' please let me know!

 

Much appreciated

 

 

{Renamed by MOD}

TOPICS
Performance

Views

38

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Jun 28, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Turning on recovery for huge files might be the cause of the issue.

Do you have Save in background turned on as well?

Where do you save files?

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Jun 29, 2020 0
Adobe Employee ,
Jul 03, 2020

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Hi there,

 

We're extremely sorry about the trouble you are facing with Illustrator. I am hopeful that the issue is fixed by now. If not, I would request if you could share a few more details along with the ones asked by Monika:

  • OS and version of Illustrator
  • Does it seem to crash at random or after a particular action?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We're here to help, just need more info.

 

Regards,

Srishti

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Jul 03, 2020 0