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Illustrator crashing update june 2021

Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Hi,

 

The latest update is causing illustrator to crash whenever i import vector to another file. kindly fix the issue.

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Adobe
Community Expert ,
Jun 16, 2021 Jun 16, 2021

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Which system is it?

What kind of vector do you import?

Exactly how?

Exactly where are files located?

Does that happen with new files? Or old ones? Or maybe just specific files?

 

Is there any error message? Or just a crash?

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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It's iOS system, desktop computer 

normal vector .. not sure what you mean by what kind.

it happens after in move a layer from one file to another when I am resizing it . It suddenly shuts down the app.

files are located in desktop.

it happens randomly.

no error message pops up 

 

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Community Expert ,
Jun 19, 2021 Jun 19, 2021

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"normal vector" - which file type? Exactly what is it? Just a path? Or a symbol, a live paint group, something that has an effect applied or an envelope or a brush? Whatever? Please describe it as precise as possible.

And do you move a layer? Or a group? Just a path?

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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Hi,

 

Some files comes from AI some PDF, just normal vector paths. I transfer logos into another file in a map basically. Some of the layers are group layers when I move them.
I tend to keep saving the file whenever I modify so I don't have to keep redoing the process after app crashes. 

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I am having this exact same issue. I get "not reponding" whenever I try to open even small files!!! JC! fix please. Some of us have to get work done. 

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Explorer ,
Jun 18, 2021 Jun 18, 2021

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I am having the same issue when trying to place a jpg file.. is there a fix yet?

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LEGEND ,
Jun 20, 2021 Jun 20, 2021

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Hi All,

 

We're sorry to hear about your experience. Would you mind sharing the version of the OS & Adobe Illustrator? Do you see this behavior while importing specific files or all? Is it related to a specific format? Have you tried resetting preferences of the app? This information would help us assist you accordingly.

 

Regards,

Ashutosh

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