Illustrator crashing when opening a photo

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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Hi all

My Illustrator is crashing when i try to open or place a photo, I have deleted the prefs and restarted illustrator but its still happening. 

 

Can anyone help please?

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Adobe Community Professional , Jun 17, 2021 Jun 17, 2021
So this is the Apple Photo library? What happens if you get the photo out of it and place it directly from some folder on your hard disk?

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Which version, which system?

What kind of file is it that you want to place?

Where is the file located?

 

When was your last computer reboot?

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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Hi Monika

Thank you for your reply.

 

I am using an iMac with Illustrator 2021 (Adobe illustrator 25 settings) im trying to place a photo from my photo library.

 

Thanks Jane

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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So this is the Apple Photo library?

 

What happens if you get the photo out of it and place it directly from some folder on your hard disk?

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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Thanks for your help

 

I saved a photo to my desktop and that was ok, placed fine but I have placed photos from my apple library before I'm sure!

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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There might have been updates to either Illustrator or Mac OS that changed something.

 

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Yeh, there was an Illustrator update a few days ago.

Thanks for you help!

 

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