Illustrator crashing when starting new file

New Here ,
Jan 25, 2021

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Hello everyone.

 

Few hours ago i started Illustrator, and when created a file the illustrator was crashed.

I was looking around the internet and youtube, didn't find a solution.

I tried to turn off the GPU, and the Autosave, Nothing helped.

That happens only in Illustrator.

Photoshop, XD and Premiere works great.

Please help?

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Adobe Community Professional ,
Jan 26, 2021

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Which version? Which system?

 

Is a printer connected, turned on and set up as the default printer?

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Adobe Employee ,
Feb 07, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to Monika's suggestion, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

Looking forward to your response.

 

Regards,

Ashutosh

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