Copy link to clipboard
Copied
I cannot remove effects from any shapes because Illustrator crashes every time I try to remove it. This is not a random bug, this happens on every shape with every effect 100% of the time in every document. It is currently impossible to remove effects in Illustrator.
{Renamed by MOD}
Hi all,
Sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.
Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.
Regards,
Srishti
Copy link to clipboard
Copied
Which computer system? Which version of Adobe Illustrator?
Have you tried trashing Preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html
Copy link to clipboard
Copied
Hi there,
Sorry to hear about this trouble. I am hopeful that the issue is resolved by the steps suggested above. If not, I would request if you could share a few more details like:
We’re here to help, just need more info.
Regards,
Srishti
Copy link to clipboard
Copied
Im using Windows 10, there are no logs being created. I have been submitting crash logs to Adobe.
This happens on every file, every new file, every effect, everything, so I dont think adding a file will help but here is just a square with a drop shadow: https://shared-assets.adobe.com/link/df4717bb-09f3-45e4-6c56-70aed335db24
When using the Properties pane to trash an effect it crashes Illustrator, like I said this happens on everything, no exceptions.
Copy link to clipboard
Copied
How old is your PC?
How much space do you have?
How much power do you have?
Copy link to clipboard
Copied
I have Windows 10 on a brand new 2020 PC and am having this issue when removing the "Film Grain" effect. Same scenario, different effect, same result. Hope it's fixed soon!
Copy link to clipboard
Copied
Been watching this thread to see if there are any updates as I'm having the same problem. Not sure if I have the same set-up as the original user, but same situation where in the properties window, if I try to remove an effect from an object (in my case working with 3D extrude), Illustrator crashes.
I am using Windows 10, Illustrator 2021. Didn't see anything in the Event Viewer about the crash. And here's a file I used and tested, crashed when I tried deleting the effect: https://shared-assets.adobe.com/link/4fdffcee-fd67-4663-43de-00f22862c2f5\
I did see another thread with a similar topic, and a few just talking about crash-problems in general. Any solutions to try yet?
Copy link to clipboard
Copied
I was able to delete the Effect with no problem on a Mac using Catalina 10.15.7 and the latest version of Illustrator.
However, this Effect is extremely complex, which made Illustrator very sluggesh when I first opened the file. I could not even select your path with the Selection tool for the first couple of minutes. Then I could not select the Effect listing in the Appearance OR Properties panels. At first I thought my Mac was frozen. It was that slow.
Hope this helps!
Copy link to clipboard
Copied
Unfortunately I don't have access to a Mac lol
I've been using the extrude effect (with some documents having multiple shapes like these together) for a good year now and only recently started having this issue. I can select the path with no problem, move it with no problem, open up the effect and CHANGE it with no problem. Don't even have a problem with Illustrator slowing down in doing any of these things. It's just when I try to delete the effect that Illustrator crashes.
If I have multiple extruded paths in a group, I can just 'ungroup' them and it removes the effect with no issue, but when I have a stand-alone path like the one in the file and I want, for example, to remove the effect to edit it before reapplying the effect, I can't. I would have to make a new path from scratch.
Copy link to clipboard
Copied
Hi all,
Sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.
Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.
Regards,
Srishti
Copy link to clipboard
Copied
I am experiencing the same issue.
As long as I'm using the trashcan icon in the properties panel
Try deleting the effect from the properties panel
This approach worked for me, though it would be nice to be able to delete from the properties panel
Copy link to clipboard
Copied
I meant to say 'Appearance Panel' but for some reason I can't edit my posts by clicking on the 'more' button
Copy link to clipboard
Copied
Thank you, this work-around does prevent the crashing for me! Hopefully they're able to fix the bug in the properties panel soon!
Copy link to clipboard
Copied
This worked for me! Thank you so much.
Copy link to clipboard
Copied
For whatever it may be worth, in the files from asdkjuihagsd832rd and Tina21 I am able to remove the effects with either the Properties or Appearance panel, with no selection problem or delay. Mac 10.15.7, Illustrator 25.0.
Peter
Copy link to clipboard
Copied
Thanks for this thread now I know I am not alone. Just recently started or I didn't notice it until now. Using a MAC here at work. I Will check on my PC when I get home.
But this is really annoying considering it is quick and easy to get this done via the properties panel. Yes, it only occurs so far when I delete the effect via the properties panel