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Illustrator crashing while opening or creating new files on Windows machine

New Here ,
Jun 12, 2020

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Hi everybody
I cannot open new projects or open old projects; and it keeps saying "crash report for illustrator". How can I solve this problem? I tried loading all the other illustrators but all of them are like that.
Thank you

 

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

This happens only when you open a file or create a new file? Illustrator doesn't just crash when starting?

 

Is a printer connected, set up as default printer and turned on? If not: set up a PDF printer.

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Illustrator crashing while opening or creating new files on Windows machine

New Here ,
Jun 12, 2020

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Hi everybody
I cannot open new projects or open old projects; and it keeps saying "crash report for illustrator". How can I solve this problem? I tried loading all the other illustrators but all of them are like that.
Thank you

 

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

This happens only when you open a file or create a new file? Illustrator doesn't just crash when starting?

 

Is a printer connected, set up as default printer and turned on? If not: set up a PDF printer.

TOPICS
Performance

Views

199

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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ai đó có thể giúp tôi không. xin cám ơn

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New Here ,
Jun 12, 2020

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Adobe Community Professional ,
Jun 12, 2020

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This happens only when you open a file or create a new file? Illustrator doesn't just crash when starting?

 

Is a printer connected, set up as default printer and turned on? If not: set up a PDF printer.

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Jun 12, 2020 0
Adobe Employee ,
Jun 12, 2020

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Hi there,

 

Sorry to hear about this issue. I understand this is frustrating. Let me help you fix this. Would you mind sharing a few more details along with the ones asked by Monika:

  • OS and version of Illustrator
  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
  • Check for Illustrator error in Event Viewer logs. Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK. 
    Go to Windows Logs > Application and check if you any error related to Illustrator 
    Event Viewer Illustrator.png
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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