Illustrator Crashing while saving on ver 24.3

Community Beginner ,
Nov 16, 2020

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When I try to save documents, Illustrator crashes randomly, and work is lost. An error report doesn't come up either so I can't report the problem. I tried to updated to latest version of Illustrator but that doesn't work at all - just crashes or stops responding at initialization all the time.

I've tried to clean up fonts as recommended and to reset my preferences, but nothing is working. Please help me, I have to work and currently cannot because of these issues. I see so many people having the same problem. Surely this has to be a bug in the updates??

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Adobe Employee ,
Dec 06, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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