Illustrator crashing while using Cmd+Shift+Click shortcut

New Here ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

Since I started working this morning Illustrator is crashing every single time I use Cmd+Shift+Click.

Is this a bug? I lost count of how many times I had to redo my work, it is getting in my nerves.

 

Crash report: https://pastebin.com/KcLxGEAY

 

{Renamed by MOD}

TOPICS
Performance

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry about this trouble. Looking at the crash report, it does look like a GPU error. I am hopeful that your issue is resolved by now. If not, would recommend checking by turning off GPU performance (CTRL/CMD + K > Preferemces > Performance > Uncheck GPU performance). 

GPU performance Ai.png

 

 

Also, we've recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, you may also try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t... ) and share your observations with us.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines