Highlighted

Illustrator crashing while working on a file on Windows machine

New Here ,
Jun 13, 2020

Copy link to clipboard

Copied

Hello I’m having trouble with adobe illustrator I was doing my art work than in the middle of it illustrater said The application was unable to start correctly click ok to close the application I did and it corrupted my art work where now I don’t know how to fix it it has done this to 2 of my projects and idk what to do when it does this

C02F7149-E1FE-4F61-857F-59FAD2670ABE.jpeg

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this error. This looks like a Windows error and can be fixed by following the steps shared here (https://answers.microsoft.com/en-us/windows/forum/windows_7/error-code-werfaultexe-application-error/1dada681-2d89-492f-92c0-2eae4c5a6d20).

 

If that doesn't help, please try repairing Microsoft Visual C++ Redistributables by following these steps:

  • Close all the applications.
  • Press Windows+R on your keyboard, it will open Run pop-up.
  • Type Control and click OK
  • Now Click "Uninstall a Program".
  • Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
  • Click Change > Repair.

    Repair Microsoft Visual C++.pngRepair Microsoft Visual C++ 1.png
  • Restart the system.
  • Now press Windows + R again and type C:\Users\Username\AppData\Roaming\Adobe this time.
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from Creative Cloud.

 

Let us know if this helps or if you have any further query. We'd be happy to help.

 

 

Regards,

Srishti

TOPICS
Performance

Views

112

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator crashing while working on a file on Windows machine

New Here ,
Jun 13, 2020

Copy link to clipboard

Copied

Hello I’m having trouble with adobe illustrator I was doing my art work than in the middle of it illustrater said The application was unable to start correctly click ok to close the application I did and it corrupted my art work where now I don’t know how to fix it it has done this to 2 of my projects and idk what to do when it does this

C02F7149-E1FE-4F61-857F-59FAD2670ABE.jpeg

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this error. This looks like a Windows error and can be fixed by following the steps shared here (https://answers.microsoft.com/en-us/windows/forum/windows_7/error-code-werfaultexe-application-error/1dada681-2d89-492f-92c0-2eae4c5a6d20).

 

If that doesn't help, please try repairing Microsoft Visual C++ Redistributables by following these steps:

  • Close all the applications.
  • Press Windows+R on your keyboard, it will open Run pop-up.
  • Type Control and click OK
  • Now Click "Uninstall a Program".
  • Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
  • Click Change > Repair.

    Repair Microsoft Visual C++.pngRepair Microsoft Visual C++ 1.png
  • Restart the system.
  • Now press Windows + R again and type C:\Users\Username\AppData\Roaming\Adobe this time.
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from Creative Cloud.

 

Let us know if this helps or if you have any further query. We'd be happy to help.

 

 

Regards,

Srishti

TOPICS
Performance

Views

113

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 13, 2020 0
Adobe Employee ,
Jun 13, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this error. This looks like a Windows error and can be fixed by following the steps shared here (https://answers.microsoft.com/en-us/windows/forum/windows_7/error-code-werfaultexe-application-error...).

 

If that doesn't help, please try repairing Microsoft Visual C++ Redistributables by following these steps:

  • Close all the applications.
  • Press Windows+R on your keyboard, it will open Run pop-up.
  • Type Control and click OK
  • Now Click "Uninstall a Program".
  • Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
  • Click Change > Repair.

    Repair Microsoft Visual C++.pngRepair Microsoft Visual C++ 1.png
  • Restart the system.
  • Now press Windows + R again and type C:\Users\Username\AppData\Roaming\Adobe this time.
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from Creative Cloud.

 

Let us know if this helps or if you have any further query. We'd be happy to help.

 

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 13, 2020 0