Illustrator crashing while working on a file on Windows machine

[Elseewheree]

Hello I’m having trouble with adobe illustrator I was doing my art work than in the middle of it illustrater said The application was unable to start correctly click ok to close the application I did and it corrupted my art work where now I don’t know how to fix it it has done this to 2 of my projects and idk what to do when it does this

1.  

{Renamed by MOD}

[Srishti Bali · Accepted solution]

Hi there,

Sorry to hear about this error. This looks like a Windows error and can be fixed by following the steps shared here (https://answers.microsoft.com/en-us/windows/forum/windows_7/error-code-werfaultexe-application-error...).

If that doesn't help, please try repairing Microsoft Visual C++ Redistributables by following these steps:

• Close all the applications.
• Press Windows+R on your keyboard, it will open Run pop-up.
• Type Control and click OK
• Now Click "Uninstall a Program".
• Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
• Click Change > Repair.
  
  
• Restart the system.
• Now press Windows + R again and type C:\Users\Username\AppData\Roaming\Adobe this time.
• Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
• Launch Illustrator from Creative Cloud.

Let us know if this helps or if you have any further query. We'd be happy to help.

Regards,

Srishti