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Illustrator crashing while working on a file

New Here ,
Jun 04, 2020

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I continually have issues with Illustrator crashing and losing my recent work. I am open to any and all advice. Thanks

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, please share the following details, along with the ones asked by Manan:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

For Windows

  • Close all Adobe applications.
  • Go to Location C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on Illustrator preferences folders. Here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) are the steps to resolve that.

 

Let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Illustrator crashing while working on a file

New Here ,
Jun 04, 2020

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I continually have issues with Illustrator crashing and losing my recent work. I am open to any and all advice. Thanks

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, please share the following details, along with the ones asked by Manan:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

For Windows

  • Close all Adobe applications.
  • Go to Location C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on Illustrator preferences folders. Here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) are the steps to resolve that.

 

Let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

Views

219

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Jun 04, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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For starters can you let us know the version of illustrator, your OS. Also let us know does it crash when you do something specific? Do you have any third party plugins/scripts installed?

 

-Manan

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Jun 04, 2020 0
Adobe Employee ,
Jun 12, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, please share the following details, along with the ones asked by Manan:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

For Windows

  • Close all Adobe applications.
  • Go to Location C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on Illustrator preferences folders. Here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) are the steps to resolve that.

 

Let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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