Hi there,
Sorry to hear about the trouble. I'd request if you can share a few more details like:
- The exact version of Illustrator and the Operating System.
- Is this happening on a specific file?
- Where is that file saved, locally or on a network or shared drive?
- Please confirm the format of the image file?
- Is it possible for you to share a few screenshots or a video of the workflow? Please share more details about what exactly happening at your end.
Regards
Rishabh