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Illustrator Crashing while working with image

New Here ,
Feb 12, 2020 Feb 12, 2020

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why does my illustrator crash everytime i try and work with an image file?

 

{Renamed By MOD}

Daniel saxton
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Adobe
Adobe Employee ,
Feb 12, 2020 Feb 12, 2020

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Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The exact version of Illustrator and the Operating System.
  2. Is this happening on a specific file?
  3. Where is that file saved, locally or on a network or shared drive?
  4. Please confirm the format of the image file?
  5. Is it possible for you to share a few screenshots or a video of the workflow? Please share more details about what exactly happening at your end.

 

Regards

Rishabh

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