Illustrator crashing while working

New Here ,
Apr 23, 2021 Apr 23, 2021

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WhatsApp Image 2021-04-24 at 07.41.09.jpeg

Why do problems like this always arise, this really interferes with my work. please, give me a solution to this problem.

 

 

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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We cannot know. You have not explained what actually happened and what specifically you did when the app crashed nor have you provided any technical details like system information or the relevant crash info.

 

Mylenium

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there,

 

Sorry about this trouble. Could you please confirm which version it was? We have recently released an update for Illustrator 2021 (v 25.2.3). If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Srishti

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