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Illustrator Crashing with CAD tools update

New Here ,
May 19, 2020

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Whenever I open Illustrator theres a box that comes up asking to update CAD tools. It freezes my Illustrator almost immediately. I can't "cancel" or "Download Update" and I need to force quit. It started happening just a day or two ago. If I'm quick enough I can get the box to respond and work in Illustrator. Just a few seconds too late and it freezes up.  Even when I got it to work, downloaded the update and Rebooted Illustrator it starts over again. 

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Illustrator Crashing with CAD tools update

New Here ,
May 19, 2020

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Whenever I open Illustrator theres a box that comes up asking to update CAD tools. It freezes my Illustrator almost immediately. I can't "cancel" or "Download Update" and I need to force quit. It started happening just a day or two ago. If I'm quick enough I can get the box to respond and work in Illustrator. Just a few seconds too late and it freezes up.  Even when I got it to work, downloaded the update and Rebooted Illustrator it starts over again. 

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May 19, 2020 0
Adobe Employee ,
May 21, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. Please try following these steps and let us know how it goes:

  • Close Illustrator
  • Try downloading the update manually from https://www.hotdoor.com/download?about
  • If that doesn't help, try deleting this plugin.
  • Go to Applications > Adobe Illustrator 2020 > Plug-ins > CADtools.aip 
  • Drag CADtools.aip to the Trash. 
  • Relaunch Illustrator and see if that helps.

 

Regards,

Srishti

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May 21, 2020 0
New Here ,
Aug 12, 2020

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This happens on every single CADTools update.

It happened April, May, July, August. It's very annoying because this is my work computer, and I can't just delete and install plugins as I please all the time, without asking the IT help - which is very inconvenient to contact them once a month for the same issue. This CADTools issue needs to be resolved once and for all.

 

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 13, 2020

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Please contact hotdoor about this issue. It's their plugin.

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Aug 13, 2020 0