Illustrator CS6 wont license

New Here ,
May 06, 2021 May 06, 2021

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I have an older Mac, running 10.7.5 that I've had CS6 on for years because it runs some older  - but important - equipment.  I've purchased Illustrator and all the adobe products since 1992 and since 2014 have been on the CS.  When I restarted the machine it gave me a message that I needed to renew my subscription.  When I click License this product it tells me I'm not connected to the internet or my clock is wrong.  Both are incorrect.  It seems to send me different places each time I try to launch it.  One message was that the serial number had beed revoked.  I called Adobe support multiple times yesterday and after a clear recorded message was transferred to someone with a terrible connection I couldn't understand and when they tried to transfer me I was on hold without ever getting another human.  After trying this three times I gave up.  This morning it was a better connection but the girl told me I had pirated software and became very rude.  When I called back I finally got someone who said they would give me 30 days of free access while I find my serial number.  This would at least allow me to run my equipment while I figure out a solution, but the link never came.

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Activation billing and install

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New Here ,
May 06, 2021 May 06, 2021

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*Looking back I see I've had CS since 2012, which I believe is when CS6 came out.

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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CS6 didn't have subscription, unless you subscribed to Creative Cloud - then  there was a CS6 version available.

 

Are you on a Cloud account?

Did you buy the software directly from Adobe?

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Community Beginner ,
May 06, 2021 May 06, 2021

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..... When I restarted the machine it gave me a message that I needed to renew my subscription.  When I click License this product it tells me I'm not connected to the internet or my clock is wrong.  Both are incorrect. .....


By @larat29296951

Did you update or reinstall CS6 before the restart that you mention ?

If so, did you use the original installer/updater that came with CS6, or the installer from Creative Cloud ?

There are two versions of CS6, one is from pre Creative Cloud, the other comes with Creative Cloud.

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