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Illustrator Deletes Quick Access

New Here ,
Oct 08, 2020

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Users are losing their Quick Access folders in Windows when using Illustrator. Does anyone know why?

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Sync and storage

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Illustrator Deletes Quick Access

New Here ,
Oct 08, 2020

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Users are losing their Quick Access folders in Windows when using Illustrator. Does anyone know why?

TOPICS
Sync and storage

Views

31

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Oct 08, 2020 0
Most Valuable Participant ,
Oct 08, 2020

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I can't say why.

 

I always use Illustrator under Windows.

But I can access to my Quick Access folders. For my part no problems.

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry to hear about this. I agree with earlier response. Creative Cloud quick access folders are working as expected on Windows.
Would you mind sharing the version of the OS? I'd also request updating the Creative Cloud desktop app to the latest version.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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