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Illustrator display issues on Windows 10

New Here ,
Apr 06, 2020

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Hi guys! New here. Apologies in advance if this a double posting.

I'm using AI trial atm on my personal lappie and thinking to purchase if it works well. (Specs: Asus N55S, i7, 8MB RAM, GeForce GT555M, Win10 - I know, it's old but reliable)

 

Problem is, every time I launch AI, it doesn't display properly (pic) until I fiddle around by selecting Outline View or GPU Preview. Initially when I tried to 'Create New' all I got was a blank display box. I solved that by turning on Legacy File New setting as per another thread here, but this problem still persists, and it can be any file that I open - new OR old - but I still have to mess around with Outline/GPU before I can get it to show anything, or even the art board.

 

Is this a bug? Anyone know how I can solve this issue?

TIA!

 

Capture AI 1.JPG

 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. I'd recommend updating Windows 10 and GPU drivers to the latest version.
Also, you may try turning off GPU Performance under Preferences > File Handling & Clipboard.

Let us know how it goes.

 

Regards,

Ashutosh

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Performance

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Illustrator display issues on Windows 10

New Here ,
Apr 06, 2020

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Hi guys! New here. Apologies in advance if this a double posting.

I'm using AI trial atm on my personal lappie and thinking to purchase if it works well. (Specs: Asus N55S, i7, 8MB RAM, GeForce GT555M, Win10 - I know, it's old but reliable)

 

Problem is, every time I launch AI, it doesn't display properly (pic) until I fiddle around by selecting Outline View or GPU Preview. Initially when I tried to 'Create New' all I got was a blank display box. I solved that by turning on Legacy File New setting as per another thread here, but this problem still persists, and it can be any file that I open - new OR old - but I still have to mess around with Outline/GPU before I can get it to show anything, or even the art board.

 

Is this a bug? Anyone know how I can solve this issue?

TIA!

 

Capture AI 1.JPG

 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. I'd recommend updating Windows 10 and GPU drivers to the latest version.
Also, you may try turning off GPU Performance under Preferences > File Handling & Clipboard.

Let us know how it goes.

 

Regards,

Ashutosh

Topics

Performance

Views

35

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 08, 2020

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Hi there,

 

Sorry to hear about your experience. I'd recommend updating Windows 10 and GPU drivers to the latest version.
Also, you may try turning off GPU Performance under Preferences > File Handling & Clipboard.

Let us know how it goes.

 

Regards,

Ashutosh

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Translate

Translate

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