Illustrator does not detect compatible GPU when it should

[WhitInOhio]

My new Dell laptop has an AMD Radeon R7 GPU.  This should be compatible with Illustrator according to the Adobe website.  Both Windows and Illustrator detect the GPU, I have GPU zoom turned on, and I updated the drivers of the GPU, but Adobe Illustrator still says that I don't have a compatible GPU.  What's going on and how can I get illustrator to use my GPU? 

[Jacob Bugge]

WhitinOhio,

Apart from an inadequate card and lack of driver updating, both ruled out, issues can be caused by lack of proper recognition of the card by the computer which may be the case here and worth investigating, and whatnot (including rifts in the space time, moon, weather, and the fact that Illy sometimes moves in mysterious ways).

Here are a few more pages about GPU troubleshooting:

https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

[Srishti Bali]

Hi there,

Sorry to hear about this. I would like to know if the steps suggested above worked for you, or the issue still persists. If not, would you mind sharing a few more details like:

• OS and version of Illustrator
• Is the Graphic card driver upto date?

Kindly update the discussion if you still need assistance with it.

Regards,
Srishti

[Estefany5FA6]

Buen dia, tengo el mismo problema y realice todo lo que se menciono anteriormente sin embargo el problema perciste .

tengo la ultima version de ilustrator

y AMD Ryzen 7 5700U with Radeon Graphics 

[rsdfsdf]

Hola Estefany, lo has podido resolver finalmente?

[Anubhav Majumder]

Hello @rsdfsdf 

Are you facing a similar problem in Illustrator? If yes, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav