Illustrator does not detect compatible GPU when it should

New Here ,
Dec 29, 2019 Dec 29, 2019

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My new Dell laptop has an AMD Radeon R7 GPU.  This should be compatible with Illustrator according to the Adobe website.  Both Windows and Illustrator detect the GPU, I have GPU zoom turned on, and I updated the drivers of the GPU, but Adobe Illustrator still says that I don't have a compatible GPU.  What's going on and how can I get illustrator to use my GPU? 

 

Graphics Card Not Detected.jpg

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Bug, How to

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Adobe Community Professional ,
Dec 30, 2019 Dec 30, 2019

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WhitinOhio,

 

Apart from an inadequate card and lack of driver updating, both ruled out, issues can be caused by lack of proper recognition of the card by the computer which may be the case here and worth investigating, and whatnot (including rifts in the space time, moon, weather, and the fact that Illy sometimes moves in mysterious ways).

 

Here are a few more pages about GPU troubleshooting:

 

https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

 

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Adobe Employee ,
Jan 04, 2020 Jan 04, 2020

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Hi there,

Sorry to hear about this. I would like to know if the steps suggested above worked for you, or the issue still persists. If not, would you mind sharing a few more details like:

  • OS and version of Illustrator
  • Is the Graphic card driver upto date?

 

Kindly update the discussion if you still need assistance with it.

Regards,
Srishti

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New Here ,
May 20, 2021 May 20, 2021

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Buen dia, tengo el mismo problema y realice todo lo que se menciono anteriormente sin embargo el problema perciste .

 

tengo la ultima version de ilustrator

y AMD Ryzen 7 5700U with Radeon Graphics 

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