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Illustrator does not let export

New Here ,
Jun 01, 2020 Jun 01, 2020

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Illustrator doesn't let you export files the first time. I have to close the popup and re-export.

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Import and export

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LEGEND ,
Jun 01, 2020 Jun 01, 2020

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This is a Test post. Sorry I have no ideas on how to solve your specific problem. This post is to see if I can post to this conversation. 

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Community Expert ,
Jun 01, 2020 Jun 01, 2020

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What OS and version and what version of AI are you using?

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New Here ,
Jun 05, 2020 Jun 05, 2020

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macOS Catalina 10.15.5 and illustrator 24.1.3

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Community Expert ,
Jun 05, 2020 Jun 05, 2020

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What exactly are you doing step by step?

What kind of document?

Which export exactly?

Which file format?

Where are you saving?

At which point exactly does it fail?

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New Here ,
Jun 05, 2020 Jun 05, 2020

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I save the job and want to export it in another format.

- save a copy
- Destination: (example) Desktop
- New folder
- File name.pdf

And up to there I arrive. I have to close the window and do the process again. With any format it happens.

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Community Expert ,
Jun 06, 2020 Jun 06, 2020

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So it's actually saving a PDF that does not work?

Can ou try and in the preferences > File handling & Clipboard turn off the "Save in background", "Export in background" and maybe even "Accelerate saving to network"

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New Here ,
Jun 07, 2020 Jun 07, 2020

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It is not only with PDF it is with all formats

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Community Expert ,
Jun 08, 2020 Jun 08, 2020

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So it saves after second try? Or doesn't save at all?

Exactly where are you saving your files?

 

Please remember: we can't look inside your head or inside your computer. Nobody likes guesswork, so it's in your own interest to give us information.

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New Here ,
Jun 14, 2020 Jun 14, 2020

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I detailed it above.

On the second try he saves it. Wherever you save, be it a desktop or an external disk, the same thing happens.

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