Illustrator does not remember the state of the layers (opens file without collapsed layers)

[PriscilaB]

Hi, 

Sorry if this is a recurring theme but I am on Illustrator 2020 and can't find an answer. Everytime I open a file with lots of Layers, the file opens with all the layers expanded—even though they were all closed when I last saved the file. Kinda annoying when you have tons of layers that you inherited from someone else…I tried placing them in a new top layer and option clicking that but it did not work. Does anyone know a quick fix? Thanks.

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please confirm if this is happening with the multiple documents? If yes, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti