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illustrator does not work

New Here ,
Sep 15, 2020 Sep 15, 2020

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I pay monthly for creative. So I can always use illustrator on my macbook. But now it says I have to buy it again. Can you help me?

 

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correct answers 1 Correct answer

Community Expert , Sep 15, 2020 Sep 15, 2020

Hi. As Doug said, usually, login out and login out from the Creative Cloud desktop app solved that issue.

Maybe this link can help you: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

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Community Expert ,
Sep 15, 2020 Sep 15, 2020

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Are you logged in on the CC app?

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Community Expert ,
Sep 15, 2020 Sep 15, 2020

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Hi. As Doug said, usually, login out and login out from the Creative Cloud desktop app solved that issue.

Maybe this link can help you: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Marlon Ceballos.

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