illustrator does not work

New Here ,
Sep 15, 2020

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I pay monthly for creative. So I can always use illustrator on my macbook. But now it says I have to buy it again. Can you help me?

 

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1 Correct Answer

Adobe Community Professional , Sep 15, 2020
marliton Adobe Community Professional , Sep 15, 2020
Hi. As Doug said, usually, login out and login out from the Creative Cloud desktop app solved that issue. Maybe this link can help you: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html  

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Adobe Community Professional ,
Sep 15, 2020

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Are you logged in on the CC app?

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Adobe Community Professional ,
Sep 15, 2020

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Hi. As Doug said, usually, login out and login out from the Creative Cloud desktop app solved that issue.

Maybe this link can help you: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Marlon Ceballos.

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