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Since 3 days ago, I couldn't open any ai file. I tried a lot of times but the file didn't open at all.
Even I deleted the app and re-installed it many times.
When I opened my file, the program showed me this screen and never changed.
So I had to close the app forcibly.
I am using Mac and the 25.2.1 version of AI.
How can I fix it? I am so struggling...
So the file is opened, but there's nothing in the window?
Did you reset the preferences when updating/reinstalling?
Can you try and turn off the GPU acceleration?
Apologies for the delayed response. I hope your issue is resolved now. If you still have this issue, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.