Illustrator doesn't allow me to open the file.

New Here ,
Mar 12, 2021 Mar 12, 2021

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Since 3 days ago, I couldn't open any ai file. I tried a lot of times but the file didn't open at all. 

Even I deleted the app and re-installed it many times.

When I opened my file, the program showed me this screen and never changed.

So I had to close the app forcibly.

스크린샷 2021-03-12 오후 3.12.56.png

I am using Mac and the 25.2.1 version of AI.

How can I fix it? I am so struggling...

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Adobe Employee , Mar 30, 2021 Mar 30, 2021
Hi there, Apologies for the delayed response. I hope your issue is resolved now. If you still have this issue, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help. Regards, Ashutosh

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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So the file is opened, but there's nothing in the window?

Did you reset the preferences when updating/reinstalling?

Can you try and turn off the GPU acceleration?

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi there,

 

Apologies for the delayed response. I hope your issue is resolved now. If you still have this issue, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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