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Illustrator doesn't appear in Creative Cloud desktop app after uninstalling

New Here ,
May 20, 2020

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On my Macbook Pro 15' mid 2012 I couldn't open my Illustrator files anymore. I decided to uninstall and reinstall Illustrator CC. When I wanted to reinstall the app, it didn't appear in the Creative Cloud app list. Does anyone know how to fix this? 

 

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Illustrator doesn't appear in Creative Cloud desktop app after uninstalling

New Here ,
May 20, 2020

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On my Macbook Pro 15' mid 2012 I couldn't open my Illustrator files anymore. I decided to uninstall and reinstall Illustrator CC. When I wanted to reinstall the app, it didn't appear in the Creative Cloud app list. Does anyone know how to fix this? 

 

{Renamed by MOD}

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May 20, 2020 0
Adobe Employee ,
May 21, 2020

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Hi Leslie,

 

Sorry to hear about this issue. Please check and make sure that you have selected "All apps" on left hand side menu of Creative Cloud app.
CC all apps.png

If that doesn't help, then uninstall Creative Cloud app with Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall it from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html). Let us know if this helps or if you need any further assistance. 

 

Regards,

Srishti

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May 21, 2020 0
Adobe Employee ,
May 26, 2020

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I would like to know if the steps suggested above worked for you, or the issue still persists. Kindly update the discussion if you still need assistance with it.

Thanks!

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May 26, 2020 0