Illustrator doesn't open on MacOs BIg Sur

New Here ,
May 02, 2021 May 02, 2021

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Hi, yesterday i have updated my macbook pro 2019 to MacOs Big Sur, after finish the dowloading and the intallation of the update, i had to open Illustrator for work but it doesn't open, can someone help me please? after open look like the screenshot and i can't do anything, thanks to ayone who can help me!Schermata 2021-05-02 alle 22.34.16.png

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Adobe Employee ,
May 15, 2021 May 15, 2021

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Hi there,

 

Sorry about this trouble. Please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from /Library/Application Support/Adobe  to CEP.old 
  • If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old 

  

While performing each step, please make sure that all Adobe apps are closed.  

  

Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

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