Illustrator drop down menus not working

New Here ,
Jul 24, 2020

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I just installed the trial of Adobe Illustrator for the first time today. When I open the program, I cannot use ANY of the drop-down menus. When I click on them, the menu appears for a split second and then disappears. Which means I basically can't seem to use any functionality in the program. I tried "resetting my preferences" (though I shouldn't even have preferences since it's a fresh install) and unplugging my second monitor, but the problem persists. It also seems slow and laggy to respond, with my cursor perpetually showing the blue "loading ring." I am using Windows 10. Thanks in advance!

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Adobe Community Professional ,
Jul 24, 2020

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Which system is it?

Which graphic cards?

Which monitors? Is one of them a graphic tablet?

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New Here ,
Aug 01, 2020

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Pretty sure I said Windows 10 in the post. NVIDIA GeForce GTX 1060. One 144Hz monitor and one regular monitor, not sure what a graphic tablet is but I don't have one. I'm not an illustrator, I just wanted to be able to open a file I was sent.

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Adobe Community Professional ,
Aug 01, 2020

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The NVIDIA 1060 is a whole issue of its own. It's not on the list of supported cards: https://helpx.adobe.com/illustrator/system-requirements.html

But can you try and disconnect one monitor and check it it works?

Also exchanging which is the main monitor might help.

 

Sorry, I did not notice the system mention.

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