illustrator en attente de telechargement depuis 3jours

New Here ,
Jun 12, 2021 Jun 12, 2021

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Bonjour, 

j'ai un problème avec l'instal de illustrator , 

il est en attente de telechargement depuis bientot 3jours. 

j'ai une connection correcte et j'ai désinstallé ce qui pouvait potentiellement faire obstacle 

je suis perdue .. 

jai reçu le prélevement et le paiement a bien été accepté mais je ne peux pas l'utiliser . 

jai besoin de votre aide svp .. 

merciii 

Agathe

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Activation billing and install

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi Agathe,

 

Sorry to hear about your experience. Monika has shared really helpful community discussion. It should help.
Were you using any Adobe application prior to this? If you were, I'd recommend trying Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html). Please use this tool to remove the existing installation of the app & then try to install the app.

 

If it does not help, please connect with Adobe technical support(https://helpx.adobe.com/support.html) for installation assistance. Please click on the chat icon at the bottom of the page to begin the conversation. The team here will be able to perform remote troubleshooting & assist you accordingly.

 

Regards,

Ashutosh

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