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Can you upload that video somewhere where it just plays? Like: embed it in your post?
Does that also happen when youare in CPU Preview?
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This is the latest version. What's the problem?
Link 1
https://drive.google.com/file/d/1xMzQzxvyZbuNHFjVXhZl3zoX4sumI7wA/view?usp=sharing
Link 2
https://drive.google.com/file/d/1IEf0p5yU6wFkmAZhd0iIUX-lp4q8hxeK/view?usp=sharing
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Hi there,
Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? Does it happen with a specific file or all?
In addition to the suggestion given by Monika, please try disabling the GPU Performance under Preferences > Performance and let us know if it changes the behavior.
Looking forward to your response.
Regards,
Ashutosh
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It's version 2021 and I've disabled GPU performance, but there's still something gray next to it.
video link ↓
https://drive.google.com/file/d/1xMzQzxvyZbuNHFjVXhZl3zoX4sumI7wA/view?usp=sharing
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What kind of device are you using?
Which graphic card, which monitor?
Any additional devices plugged in?
Do you have third party plugins installed in Illustrator?
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When I used the Korean version, there were no abnormalities, but when I removed it and installed it again, I had a problem like that.
I'm using Samsung laptop. The graphic card is Intel(R) UHD Graphics 620.
No additional device is connected and don' use third party plug-ins.