Illustrator Error - Glitch

Jan 01, 2021

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I removed the app and installed it again, but it's inconvenient when something gray appears next to it when I move an object. What's the problem?

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Draw and design, Feature request

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Illustrator Error - Glitch

Jan 01, 2021

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I removed the app and installed it again, but it's inconvenient when something gray appears next to it when I move an object. What's the problem?

TOPICS
Draw and design, Feature request

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55

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Jan 01, 2021 0
Adobe Community Professional ,
Jan 01, 2021

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Can you upload that video somewhere where it just plays? Like: embed it in your post?

 

Does that also happen when youare in CPU Preview?

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Jan 01, 2021 0
Jan 02, 2021

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Jan 02, 2021 0
Adobe Employee ,
Jan 01, 2021

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Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? Does it happen with a specific file or all?

In addition to the suggestion given by Monika, please try disabling the GPU Performance under Preferences > Performance and let us know if it changes the behavior.

Looking forward to your response.

 

Regards,

Ashutosh

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Jan 01, 2021 0
Jan 02, 2021

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It's version 2021 and I've disabled GPU performance, but there's still something gray next to it.

 

video link ↓

https://drive.google.com/file/d/1xMzQzxvyZbuNHFjVXhZl3zoX4sumI7wA/view?usp=sharing

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Jan 02, 2021 0
Adobe Community Professional ,
Jan 02, 2021

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What kind of device are you using?

Which graphic card, which monitor?

Any additional devices plugged in?

Do you have third party plugins installed in Illustrator?

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Jan 02, 2021 0
Jan 06, 2021

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When I used the Korean version, there were no abnormalities, but when I removed it and installed it again, I had a problem like that.

 

I'm using Samsung laptop. The graphic card is Intel(R) UHD Graphics 620.
No additional device is connected and don' use third party plug-ins.

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Jan 06, 2021 0
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