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Illustrator error "An unknown error has occurred"

New Here ,
Nov 10, 2016

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I am working in an .ai file that I have saved frequently before. Suddenly when I try to save the file, I get an error that reads "an unknown error has occurred" and the file won't save at all, anywhere. I have not seen this error message before and have had no issues opening or saving the file up until this point.

I need to have the file as an .ai file (not .eps or any other format). I am working in Illustrator CC (2015.3) and using macOS Sierra.

The same issue happened to me when I tried to save with Illustrator CC 2017.

After testing, it seemed to be an issue with locked or hidden layers.

Just unlock and make all layers visible and then it'll save for you like normal.

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Illustrator error "An unknown error has occurred"

New Here ,
Nov 10, 2016

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I am working in an .ai file that I have saved frequently before. Suddenly when I try to save the file, I get an error that reads "an unknown error has occurred" and the file won't save at all, anywhere. I have not seen this error message before and have had no issues opening or saving the file up until this point.

I need to have the file as an .ai file (not .eps or any other format). I am working in Illustrator CC (2015.3) and using macOS Sierra.

The same issue happened to me when I tried to save with Illustrator CC 2017.

After testing, it seemed to be an issue with locked or hidden layers.

Just unlock and make all layers visible and then it'll save for you like normal.

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Nov 10, 2016 1
Adobe Community Professional ,
Nov 10, 2016

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Are you attempting to save to a network or remote disk?

Does the error occur when saving to your desktop?

Also, if you upgraded Sierra over CC2015, you may want to try and reinstall after you upgrade your OS.

There have been multiple reports of CC2015.x not working fully with Sierra, which was released after 2015.

The only other option would be to upgrade to CC2017.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 10, 2016 1
New Here ,
Nov 10, 2016

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I can confirm that CC2017 is also having this issue. I'm saving to my local and it spits up the attached error when I try and save the document.

Screen Shot 2016-11-10 at 4.47.11 PM.png

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Nov 10, 2016 0
New Here ,
Nov 14, 2016

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I'm having the same F problem!

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Nov 14, 2016 0
Community Beginner ,
Oct 08, 2017

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I'm having major issues with CC2017 also!! This and others. SO frustrating as cannot save files or access previous saved files. I have uninstalled and reinstalled with same problems. I have to have some files finalized and seems no way to talk to anyone at Adobe for help!

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Oct 08, 2017 0
Adobe Community Professional ,
Oct 08, 2017

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DeannaJH  schrieb

I'm having major issues with CC2017 also!! This and others. SO frustrating as cannot save files or access previous saved files. I have uninstalled and reinstalled with same problems. I have to have some files finalized and seems no way to talk to anyone at Adobe for help!

Do you have a printer installed, set up as default printer and turned on?

If you don't have a printer, install a PDF printer.

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Oct 08, 2017 0
Community Beginner ,
Oct 08, 2017

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Yes, Monika, I do. I've tried alternately printing to my printer as a PDF with no luck.

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Oct 08, 2017 0
Adobe Community Professional ,
Oct 08, 2017

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What type of printer are you using? What OS and version? Monika's advice is to install a virtual printer which directly creates PDF files. AI needs to see an active printer to write data to the file being printed for future reference.

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Oct 08, 2017 0
Community Beginner ,
Oct 08, 2017

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I use Microsoft Windows 10. Actual printer is HP Officejet Pro, but I instead of trying to save the design as an ai's PDF, which shows an error code, I use the following alternate printer (which I use for other documents and works fine), but apparently this isn't what you or Monika are referring to.

print details.JPG

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Oct 08, 2017 0
Adobe Community Professional ,
Oct 08, 2017

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Not knowing a lot about Windows, but it seems this is a viable printer option.

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Oct 08, 2017 0
New Here ,
Jun 14, 2018

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Try re-starting illustrator, that should do it, to be sure also convert all fonts into outline in case there is a corrupt font involved.

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Jun 14, 2018 0
New Here ,
Nov 23, 2016

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The error message pops up whenever I try to save the file in a different format to my desktop. I am working in EPS format and still can't seem to save as a PDF or AI file at all. No locked or hidden layers, so that can't be the issue either.... I did try resetting Illustrator preferences and that also didn't seem to make a difference....

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Nov 23, 2016 0
Adobe Community Professional ,
Nov 23, 2016

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jessicar67402057 schrieb:

The error message pops up whenever I try to save the file in a different format to my desktop. I am working in EPS format and still can't seem to save as a PDF or AI file at all. No locked or hidden layers, so that can't be the issue either.... I did try resetting Illustrator preferences and that also didn't seem to make a difference....

Is a printer connected, turned on and set up?

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Nov 23, 2016 0
Adobe Community Professional ,
Nov 10, 2016

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Do your files have linked assets?

A similar thread came up a long time ago and removing linked assets fixed it- one of them was corrupted.

Another solution would be to reset your Illustrator preferences (hold Shift+Opt+Cmd before startup).

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 10, 2016 0
Adobe Community Professional ,
Nov 10, 2016

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Also check your disk permissions to make sure they are all set properly.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 10, 2016 0
New Here ,
Nov 10, 2016

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My disk permissions seem fine. I can read/write to the file.

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Nov 10, 2016 0
New Here ,
Nov 10, 2016

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After some testing, hidden layers have something to do with it. If doesn't happen for all layers, but when I hide certain top level layers and then attempt to save it throws the unknown error.

For context, I am on a Mac, running OS X El Captian Version 10.11.4

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Nov 10, 2016 0
Adobe Community Professional ,
Nov 10, 2016

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An issue is already being investigated which locked and/or hidden layers.

If some of your layers are locked/hidden, then this might occur. Can you check that?

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Nov 10, 2016 4
New Here ,
Nov 14, 2016

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I'm having the same issue.  Though I did try turning off hidden layers and it was able to save.  Not ideal, but seems a fix is in the works?

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Nov 14, 2016 0
New Here ,
Dec 27, 2016

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Try hiding the objects rather than the whole layer. It let me save when I did that. I had all the locks turned off, too, just in case. Haven't tried the locked layers with hidden objets yet. 😕

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Dec 27, 2016 1