Illustrator Error "Photoshop File could not be Saved" upon exporting file

New Here ,
Jan 21, 2021

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Having a problem exporting AI files out to Photoshop... was fine until recent update it now won't let me export the Illustrator file out as PSD no matter what DPI I put it as... I haven't changed any preferences or settings

I've been importing from Illustrator Draw, editing in Illustrator and then exporting as PSD to Photoshop for the last 12 months no problem until today

 

now I am getting  an error message "Photoshop File could not be saved"!

 

 

 

I've reinstalled Illustrator twice now, changed the folder, checked the settings (I've not changed the settings in the last two days since I last successfully exported it out as PSD file) and nothing I do means I can export the files out anymore

 

Windows 10 PC based laptop 16gb ram - Ryzen 7 cpu -2gb Radeon X Vega GPU

 

Illustrator version 25.1

Photoshop version 22.1.1

fully up to date

 

Help Please!!!

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Import and export

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New Here ,
Jan 21, 2021

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just to clarify....   when i say I have "changed folder(s)" - to iterate I've tried changing the folders when saving the AI and PSD files  (to ensure they are not in the same folder) - I have not changed the folders where the program files are installed

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Adobe Community Professional ,
Jan 22, 2021

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What happens when you turn off "Export in Background" in the preferences?

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Adobe Employee ,
Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. Does it happen with a specific file?

Would it be possible for you to share a sample file with us? You may upload the file on Creative Cloud(or any cloud storage you prefer) & share the link with us.

This'll help us look into it better & assist you accordingly.

 

Regards,

Ashutosh

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