Illustrator - .exe BAD IMAGE - Cannot run on Windows? Was working fine before

New Here ,
Feb 16, 2021 Feb 16, 2021

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I had Adobe Cloud working fine on this computer and just today - I tried to open Illustrator (which I have been using on this computer for a few months now) - just came up with this error message. It says the program is not designed to run on Windows?

 

So odd because the program has been working fine on my computer. I even de-installed it and re-installed and same error message.  

 

Screenshot (32).png

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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Hi Find the latest version for Microsoft Visual C++ install and repair them...regards

Ali Sajjad

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I'm sorry I'm not sure I understand how...

I'm just a fashion designer trying to do some illustrator flats on here. Kind of frustrated the program was working perfectly fine and then overnight it decided to come up with this error message? I'm on a Razer Blade 15 RTX 2060...

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Adobe Employee ,
Mar 21, 2021 Mar 21, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, here are the steps to repair Microsoft Visual C++. Please try these steps and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

PS: Error above is for Photoshop. Are you facing issues with Photoshop or Illustrator?

 

Regards,

Srishti

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New Here ,
May 01, 2021 May 01, 2021

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I am getting the same error message but when trying to open LR, will this work to fix that as well?

 

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LEGEND ,
May 02, 2021 May 02, 2021

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Definitely worth a try. The message is saying that a Microsoft thing is broken, not an Adobe thing. It's a Microsoft thing used by lots of apps. I'd be very concerned why it would get broken, though, could be malware or a hardware fault. Watch for strange effects like this and be prepared to consult a specialist.

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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LATEST

Reinstall App
Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall

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