Highlighted

Illustrator files/ new file dont open

New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

After I open illustrator and click on new file or any other file, it does not respond at all. I have tried to clear preferences, also reinstalled different versions. But the issue persists. However a few times when I had opened illustrator and then opened an .ai file from windows explorer, it opened.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Where are the Illustrator settings files: http://vektorgarten.de/illustrator-settings.html

TOPICS
Bug, How to, Performance

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator files/ new file dont open

New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

After I open illustrator and click on new file or any other file, it does not respond at all. I have tried to clear preferences, also reinstalled different versions. But the issue persists. However a few times when I had opened illustrator and then opened an .ai file from windows explorer, it opened.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Where are the Illustrator settings files: http://vektorgarten.de/illustrator-settings.html

TOPICS
Bug, How to, Performance

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

Copy link to clipboard

Copied

Please try this: 

With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com. adobe.

 

If this doesn't correct your issue check out this:

https://community.adobe.com/t5/illustrator/illustrator-won-t-open-files-or-new-document/td-p/9746187...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2020 1
New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

Thank you for responding.

But I have a windows system. Can you tell where these files could be?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2020 0
Adobe Community Professional ,
Sep 05, 2020

Copy link to clipboard

Copied

Where are the Illustrator settings files: http://vektorgarten.de/illustrator-settings.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2020 1
Resources