illustrator freezes when creating a new document. split screen, windows

New Here ,
Dec 10, 2020 Dec 10, 2020

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anyone else having a problem with the 2020/21 freezing?

i have a split screen and run windows os

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correct answers 1 Correct Answer

Adobe Employee , Dec 20, 2020 Dec 20, 2020
Hi there,   Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:   Rename CEP folder fromC:\Program Files (x86)\Common Files\Adobe\CEP  to CEP.oldIf that doesn't help, rename extensions folder from C:\Program Files\Common Files\Adobe\UXP to extensions.oldIf that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html...

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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