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Illustrator freezes while saving files.

New Here ,
Jun 16, 2020

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Memory runs out ONLY on illustrator till the garbage wont save files anymore. I really dont understand why absolutely every single other program will function while illustrator is DRAINING my memory and process speeds, yet illustrator freezes and will no longer allow me to save progess. Good work guys. 

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Illustrator freezes while saving files.

New Here ,
Jun 16, 2020

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Memory runs out ONLY on illustrator till the garbage wont save files anymore. I really dont understand why absolutely every single other program will function while illustrator is DRAINING my memory and process speeds, yet illustrator freezes and will no longer allow me to save progess. Good work guys. 

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105

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Jun 16, 2020 0
Adobe Employee ,
Jun 17, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help.  Would you mind sharing version of OS & Illustrator? Does it happen while working on a specific file or performing a specific action(like saving)? Do you work on files saved on network?

All this information will help us understand the issue and assist you accordingly. You may also try resetting the preferences of Illustrator. Please follow the instructions given on this help article and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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Jun 17, 2020 0
Adobe Employee ,
Jun 23, 2020

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Hi there, 

 

We have been waiting for your response to this query. Please update the discussion if the issue is resolved by resetting preferences or if you have any further query. We'd be happy to help.

 


Thanks,
Srishti

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Jun 23, 2020 0
Community Beginner ,
Jun 23, 2020

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I am having the same issue with Illustrator taking a long time for saves. Very frustrating.

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Jun 23, 2020 1
Adobe Community Professional ,
Jun 24, 2020

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Do you have a printer connected, turned on and set up as the default printer?

If not, please set up a PDF printer. Does it work then?

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Jun 24, 2020 1