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I keep trying to open files in Illustrator and the program freezes. Multiple users seem to be having a very similar problem. I can't get past opening a file. This is extremely frustrating and confusing. I have to deliver work to clients and this creates a real setback for people like me. Is there any real support available?
Yes, you can contact support: https://helpx.adobe.com/contact.html
In the meantime, you can try if resetting preferences or going back to a previous version helps (in the apps section of the CC app click the 3 dots to the right of Illustrator and select Other versions)
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Yes, you can contact support: https://helpx.adobe.com/contact.html
In the meantime, you can try if resetting preferences or going back to a previous version helps (in the apps section of the CC app click the 3 dots to the right of Illustrator and select Other versions)
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Please contact Customer Care and have them analyze it.
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The only people that can analize it and help is probably tech support.
Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.
Hope they can help! keep us updated.