ILLUSTRATOR FREEZING - is there any real support available?

[xavierh88082773]

I keep trying to open files in Illustrator and the program freezes. Multiple users seem to be having a very similar problem. I can't get past opening a file. This is extremely frustrating and confusing. I have to deliver work to clients and this creates a real setback for people like me. Is there any real support available?

[Ton Frederiks · Accepted solution]

Yes, you can contact support: https://helpx.adobe.com/contact.html

In the meantime, you can try if resetting preferences or going back to a previous version helps (in the apps section of the CC app click the 3 dots to the right of Illustrator and select Other versions)

[xavierh88082773]

older versions crash. when are the updates going to be seamless? Is there a
patch in progress? It's an Adobe issue, not my settings. I also suspect it
may be the what's new pop up causing the issue. Photoshop still works fine.
What am I paying for if I can't use the software easily and without an
advanced technical knowledge to troubleshoot? There is no support.

[Monika Gause]

Please contact Customer Care and have them analyze it.

[chanaart]

The only people that can analize it and help is probably tech support.

Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

Hope they can help! keep us updated.