I keep trying to open files in Illustrator and the program freezes. Multiple users seem to be having a very similar problem. I can't get past opening a file. This is extremely frustrating and confusing. I have to deliver work to clients and this creates a real setback for people like me. Is there any real support available?
Yes, you can contact support: https://helpx.adobe.com/contact.html
In the meantime, you can try if resetting preferences or going back to a previous version helps (in the apps section of the CC app click the 3 dots to the right of Illustrator and select Other versions)
Please contact Customer Care and have them analyze it.
The only people that can analize it and help is probably tech support.
Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.
Hope they can help! keep us updated.