Illustrator Freezing Problem

New Here ,
Mar 02, 2021 Mar 02, 2021

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Hello,

Illustrator temporarily freezes when working and saving some files. It does not hapen with every file and doesnt appear to be typeface, file size, file format, save location, cache, graphics cards or updates. I use two monitors and unplugging one temporarily helped  the issue, only for it to return the next day. The issue is isolated to Illustrator because Photoshop and all other applications run without a problem at all. I have also tried reinstalling the program and restoring the default preference without any success. I would appreciate other solutions or suggestions. 

Thanks

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How to, Performance

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correct answers 1 Correct Answer

Adobe Employee , Mar 06, 2021 Mar 06, 2021
Hi there,   Sorry to hear about your experience. I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if it helps to improve the performance of the app. Hope it helps.   Regards, Ashutosh

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Sorry to hear. so there must be something in else in this file…… Placed Images/Files? TT/PS or OT Fonts?

«Some Files» = what? EPS/AI, what version of AI exactly?

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Sometimes they are very simple files, other times they are very complicated files. Ususally no images, tried with outlined fonts and no fonts, many different file types have also been tried. It's not a file specific issue, it's an illustrator issue.  Have mainly been using AI 25.2 but I have also tried using 25.1 with the same results.

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Ashutosh,

The link simply brought me to this same thread. Did you post the wrong link?

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Looks like I did paste the wrong link. Apologies.

I have updated the correct link. Thanks!

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