Illustrator gets stuck on hand tool

New Here ,
Jul 26, 2009

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I'm having this problem with my Adobe Illustrator CS3 where I'll be using the pen tool, and out of nowhere (usually after I've undone a couple of things it seems), the program will get stuck on the hand tool, and won't switch to any other tool. Time seems to be the only remedy because the problem will persist even if I try to work on another file, or restart the program. It also carries over to Photoshop, which I don't recall ever giving me this problem. Any help would be appreciated, thanks.

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1 Correct Answer

New Here , Jul 13, 2014
DToth New Here , Jul 13, 2014
I've found that having google chrome or safari open can cause random glitches in Adobe programmes. Quit any search engine you may be using and see if the glitch goes away, if not, quit the adobe programme that you are using and restart. It should now be back to normal when booted back up.

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LEGEND ,
Jul 26, 2009

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Your space bar is stuck on the keyboard. It may be time for a new keyboard.

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Community Beginner ,
Oct 01, 2015

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It's not the spacebar. I wish it were that easy. I'm having the same problem in Illustrator and InDesign. It started after the Windows 10 update, but I don't know if its the Windows update or the recent Adobe update.

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New Here ,
Jan 29, 2018

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That was it! Thanks Scott!!

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New Here ,
Sep 01, 2020

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Thank you. It was the space bar on my keyboard. That worked for me. 

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Advisor ,
Jul 27, 2009

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If you have another keyboard laying around you could try hooking it up to see if you get the hand tool or if this resolves the issue.

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New Here ,
Jul 31, 2009

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Don't think it is a spacebar problem. Look at http://www.davidbisset.com/2007/12/15/photoshop-stuck-on-hand-toolicon/ for shared concern with many people. I have been encountering this on just about all tool-related programs -Illustrator CS4, Painter 11, Photoshop CS2. Every time the problem clears in a few minutes. I have XP Pro, 3 GB of RAM, Duo Core 2.40GHz - no memory issues. I suspect the problem is software related in how it is using computer resources - possible conflict with some Microsoft performance addition.

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LEGEND ,
Jul 31, 2009

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That might or mght not be an issue you are having but i have to say taking the approach orf selective choosintgg the answers will not solve your problem if Scott is correct then all the time you spend looking for your perfect software solution will be very costly.

Why don't you first check it out instead of dismissing what might be a problem with a $30 solution.

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Community Beginner ,
Aug 05, 2009

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I'm having the same issue, also in Photoshop CS4 extended. 

1)  I just re-Ghosted to a pristine Ghost image to rule-out OS/software issues on my end.  I'll post how that goes once I reinstall the Adobe. 

2)  Diagnostics report no memory or other hardware errors.  Also, I've done a Symantec disk check, and no disk errors are reported. 

3)  Also, while the keyboard notion is a good thought, I'm thinking that we can't all have keyboard issues.  My keyboard is almost new and every key works beautifully.  Here is a filtered forum listing of others having the same issue.  As you can see, this is very widespread.

http://forums.adobe.com/search.jspa?q=hand+tool&resultTypes=MESSAGE&resultTypes=COMMUNITY&peopleEnab...

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New Here ,
Aug 07, 2009

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I have found that the spacebar will release the hand tool for normal use, so I now think that the problem is the coding for the hand tool over-riding all other tools when used to move the stage or workspace onscreen. This is, afterall, a programmed use (and a good one) when other tools are selected and you need to quickly adjust the workspace.

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New Here ,
May 04, 2015

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thank you!! I was panicking until I beat the crap out of my space bar... worked a treat!

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New Here ,
Sep 15, 2015

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Very Helpful hint, thank you so much!

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Community Beginner ,
Aug 19, 2009

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After viewing a Flash file that switches to fullscreen the hand tool seems locked in. Just click the spacebar to clear the problem.

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Community Beginner ,
Aug 19, 2009

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Thanks!  That works.

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Community Beginner ,
Sep 22, 2009

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It was driving me insane! (I've expreienced it in AI & PS CS4 after going fullscreen on a flash game from Facebook) The spacebar trick did it, thank you so much!

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New Here ,
Jun 26, 2018

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Pressing the space bar worked for me (after trying all the other more time-consuming ideas...) upvote this suggestion lol

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New Here ,
Dec 12, 2010

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hi all,


I had the same problem, but i found some wierd solution (Believe me it works...)


I do photoshop tutorials from Youtube. I use Mozilla most of the time and when i open PS CS4 i get struck with hand tool.

But when i use IE for youtube lessons, i dont get such crapy problems.


When i got struck with hand tool, i closed Mozilla and hit spacebar in PS CS4... hand tool dissapears.....

And it works lot of time and now i stopped using mozilla to open Youtube for my photography tutorials.

Any other suggestions please reply back.........

Regards

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Community Beginner ,
Oct 24, 2013

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One hack I've found that seems to work consistently is to frantically tap on the space bar a bunch of times while simultaneously clicking and drag with the mouse. Somehow this jiggering gets it unstuck after a second or two.

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New Here ,
Jul 13, 2014

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I've found that having google chrome or safari open can cause random glitches in Adobe programmes. Quit any search engine you may be using and see if the glitch goes away, if not, quit the adobe programme that you are using and restart. It should now be back to normal when booted back up.

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New Here ,
Jul 24, 2015

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I find it gets stuck there after using the keyboard short cut to zoom in or out. Using the same short cut again frees it back to the pointer.

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Community Beginner ,
Oct 02, 2015

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I've been having this problem for years.  One quick, but annoying, workaround I've found is to open up your browser, search for 'hand tool' (or anything really) and then switch back to Illustrator.  I read a long time ago the error had something to do with program memory being used in a certain way. Switching to another program and doing something in it clears whatever stuck memory Illustrator had that caused the error.

This is a problem that's been going on for years and years, hopefully (eventually) it'll get fix, but at this point I have my doubts.

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New Here ,
Feb 25, 2020

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For me, having Microsoft Excel open at the same time as Illustrator caused the hand tool problem. I closed Excel, and all was well. Immediately. 

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