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Illustrator goes compeltely white when importing an image at 1080p and above

New Here ,
May 17, 2020

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I am working on an appliement for a school and, for whatever reason, whenever I am importing an HD image in my document, everything turns white, as if a giant white layer was placed above everything, and of course the image is nowhere to be seen, not even in my layers !

 

Help please 🙂

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Illustrator goes compeltely white when importing an image at 1080p and above

New Here ,
May 17, 2020

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I am working on an appliement for a school and, for whatever reason, whenever I am importing an HD image in my document, everything turns white, as if a giant white layer was placed above everything, and of course the image is nowhere to be seen, not even in my layers !

 

Help please 🙂

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Adobe Community Professional ,
May 17, 2020

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Where was the image made?

What file format? Does saving the image in another file format help?

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New Here ,
May 17, 2020

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The images are as normal as they could get, simply PNG, exported from various places but mostly After Effects (as it's images of my work), and the problem seems to be persistant accross file formats. So far I can import images at 1079p but not the evil 1080p.

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Adobe Community Professional ,
May 17, 2020

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I don't know which versions you use, but there were some problems in the past with png files from After Effects.

Does resaving as psd in Photoshop work?

If not can you share such a file?

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New Here ,
May 17, 2020

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Ai CC 2018, there wasn't any problem with the PNGs and never any problem when using them elsewhere.

Resaving doesn't fix it, there really is only rescaling that seems to work. Here is a download link to the file, thanks again for your attention even if I still have the problem ! 

 

https://fromsmash.com/Prismals-WIP-portfolio-file

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Adobe Community Professional ,
May 17, 2020

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The file complains about missing images.

Could you just share a problem png?

 

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New Here ,
May 17, 2020

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Sure : https://fromsmash.com/Problematic-PNG-example

 

This is one of many problematic PNGs, there is a lower resolution equivalent in the project but I'd like to find a solution to avoid rescaling like 50 images

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Adobe Community Professional ,
May 17, 2020

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Resaving as .psd solves the problem.

Looks like this old bug:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20541565-png-files-rend...

Can you update your applications to the current versions?

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New Here ,
May 17, 2020

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Argh alright, seems like I'll spend some time doing it lol

 

I can and will, thank you very much sir !

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Adobe Community Professional ,
May 17, 2020

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OK glad I could help. If you have lots of these images to convert, you can record an action or use Photoshops File > Scripts > Image Processor.

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