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Illustrator graphics issue on Windows 10

New Here ,
May 26, 2020

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yodakrkids_0-1590528502988.png

This is Illustrator screen capture on my pc. When move mouse to path point.

Can anyone tell me the reason for this gray box from mouse selection?
cpu:AMD 3600x and video:gtx1660 are in use for windows 10.

 

 

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Illustrator graphics issue on Windows 10

New Here ,
May 26, 2020

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yodakrkids_0-1590528502988.png

This is Illustrator screen capture on my pc. When move mouse to path point.

Can anyone tell me the reason for this gray box from mouse selection?
cpu:AMD 3600x and video:gtx1660 are in use for windows 10.

 

 

{Renamed by MOD}

TOPICS
Performance

Views

307

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May 26, 2020 0
Adobe Community Professional ,
May 26, 2020

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Have you updated your graphics drivers lately?

Nancy O'Shea, ACP
Alt-Web.com

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May 26, 2020 0
New Here ,
May 27, 2020

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Drivers are always up to date. In my memory, this error occurred at least 2 months ago.

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May 27, 2020 0
Adobe Community Professional ,
May 27, 2020

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"Drivers are always up to date."

Maybe, maybe not.  Windows updates frequently mess up my GPU.  More than once, I have had to revert back to previous drivers or get new ones directly from the card manufacturer's website.

 

Please ensure your computer meets or exceeds the minimum system requirements.  Pay particular attention to supported video adapters.

https://helpx.adobe.com/illustrator/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web.com

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May 27, 2020 0
Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what Nancy has suggested about updating GPU, I would recommend disabling the GPU Performance under Preferences > Performance and let us know how it goes. Please share version of Illustrator as well. Looking forward to your response.

 

Regards,

Ashutosh

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May 26, 2020 0