Illustrator hangs on open: Apple M1

New Here ,
Apr 03, 2021 Apr 03, 2021

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Illustrator 25.2.1, Big Sur 11.2.3

 

I can't get Illustrator to open. It hangs on the opening screen, at different places each time, although usually on "Checking Plug-in: PathfinderUI.aip." I've tried removing and reinstalling Creative Cloud and Illustrator, and using older versions of Illustrator. I've also tried re-installing Rosetta 2, restarting the computer, etc. 

 

It did open successfully a few times at first, oddly, but I've now tried many times and no dice.

 

Thanks!

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correct answers 1 Correct Answer

Explorer , Apr 04, 2021 Apr 04, 2021
Hi there! Have you tried removing everything with the Adobe Creative Cloud Cleaner Tool? I had the same issue and this was the only thing that helped. Make sure you follow the instructions on the download page.

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Explorer ,
Apr 04, 2021 Apr 04, 2021

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Hi there!

 

Have you tried removing everything with the Adobe Creative Cloud Cleaner Tool? I had the same issue and this was the only thing that helped. Make sure you follow the instructions on the download page.

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New Here ,
Apr 04, 2021 Apr 04, 2021

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Thanks! That worked. I hope this answer helps others. 

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Explorer ,
Apr 04, 2021 Apr 04, 2021

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Glad to hear!

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