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Illustrator in app tutorial not working.

New Here ,
Oct 07, 2020

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I am a teacher and I have a site license for Adobe CC. There is a cool feature that I found. It is the in app tutorials. However, it is only working on some of the computers. Any ideas on how to get it to work on all of them? I have looked through previous posts but it is not clear what is happening.

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Draw and design, Tools

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Illustrator in app tutorial not working.

New Here ,
Oct 07, 2020

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I am a teacher and I have a site license for Adobe CC. There is a cool feature that I found. It is the in app tutorials. However, it is only working on some of the computers. Any ideas on how to get it to work on all of them? I have looked through previous posts but it is not clear what is happening.

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Draw and design, Tools

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Oct 07, 2020 0
Most Valuable Participant ,
Oct 07, 2020

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Hi @Garyd3599 

Please describe your problem a bit more in detail.

Which cool feature do you mean?

Which tutorial do you mean? (do you have a link for us?)

 

Does have all computers exactly the same version of Illustrator (and OS)?

Which version exactly?

… and so on …

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Oct 07, 2020 0
New Here ,
Oct 11, 2020

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Here is what I mean. Under the Window menu, there is a Learn panel. It shows up on some but on the others it is unavailable. The word is there but will not respond. Here is what the activities look like.

Screen Shot 2020-10-11 at 7.07.15 PM.png

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 07, 2020

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If this is about the Learn panel, then its presence is driven by the status you select when installing: Beginner or Advanced. Also: the language has some influence.

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Oct 07, 2020 0
New Here ,
Oct 11, 2020

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It is about the learn panel. Is there a way to change that?

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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You could try and check other ways to access the Learn content. See post by AshutoshMishra.

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Oct 12, 2020 0
Adobe Employee ,
Oct 10, 2020

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Hi there,

 

Sorry to hear about this. You may access the tutorials under Help > Illustrator Tutorials. These tutorials are also available under Creative Cloud desktop app. I have attached the screenshots as well for you:
Screenshot_8.jpgScreenshot_7.jpg

 

Hope it helps.

 

Regards,

Ashutosh

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Oct 10, 2020 0
Most Valuable Participant ,
Oct 12, 2020

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Ok.

In my installation this Panel is also grayed out.  (I don't know why? But is not necessary for me.)

Panel_Learn.png

But click the Home button and then -> Tutorial you will also get access.

Tutorials.png

 

 

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Oct 12, 2020 0