Illustrator in app tutorial not working.

[Garyd3599]

I am a teacher and I have a site license for Adobe CC. There is a cool feature that I found. It is the in app tutorials. However, it is only working on some of the computers. Any ideas on how to get it to work on all of them? I have looked through previous posts but it is not clear what is happening.

[pixxxelschubser]

Hi @Garyd3599 

Please describe your problem a bit more in detail.

Which cool feature do you mean?

Which tutorial do you mean? (do you have a link for us?)

Does have all computers exactly the same version of Illustrator (and OS)?

Which version exactly?

… and so on …

[default4befqoy8ww3d]

Here is what I mean. Under the Window menu, there is a Learn panel. It shows up on some but on the others it is unavailable. The word is there but will not respond. Here is what the activities look like.

[Monika Gause]

If this is about the Learn panel, then its presence is driven by the status you select when installing: Beginner or Advanced. Also: the language has some influence.

[default4befqoy8ww3d]

It is about the learn panel. Is there a way to change that?

[Monika Gause]

You could try and check other ways to access the Learn content. See post by AshutoshMishra.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about this. You may access the tutorials under Help > Illustrator Tutorials. These tutorials are also available under Creative Cloud desktop app. I have attached the screenshots as well for you:

Hope it helps.

Regards,

Ashutosh

[pixxxelschubser]

Ok.

In my installation this Panel is also grayed out.  (I don't know why? But is not necessary for me.)

 

But click the Home button and then -> Tutorial you will also get access.