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Illustrator is littering server with tmp files

Engaged ,
Jan 17, 2020

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Illustator 2020 is not removing tmp files from server after saving file. it doesn't remove them after closing file either. folders are getting littered with tmp files.

 

worse, if i try to delete them, sometimes finder will crash and won't relaunch again and i'll have to restart - this might be a server issue but it wasn't an issue before 2019 and 2020. it would happen once in a while in 2019 but now it happens every time on 2020. with 2019, i used to see one tmp file for the time a file remained opened, with 2020 i'm seeing multiple tmp files for the same opened file throughout the day.

 

i tried disabling save in backgound as that had it's own drawbacks, like i would try and save again while it wasn't done saving the previous time.

 

why are these tmp files even being saved on the server? why don't they go in the /private/tmp folder instead? wouldn't it be faster to save the tmp file to the local scratch disk and then move it to the server once, instead of writing to the server twice? 

 

anyway. this is becoming a real problem.

 

all these tmp files are from the same ai file and all created yesterday as i worked on the same file. this is really bad imo

 

files.jpg

 

 

edit: just now i tried to delete just one of those file and finder froze. i had to restart my computer navigated to the folder and tried deleting again and again finder is frozen and i have to restart yet again. am i just supposed to live with this files forever? there is something really wrong with the way those files are being saved. why are they even visible?

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Illustrator is littering server with tmp files

Engaged ,
Jan 17, 2020

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Illustator 2020 is not removing tmp files from server after saving file. it doesn't remove them after closing file either. folders are getting littered with tmp files.

 

worse, if i try to delete them, sometimes finder will crash and won't relaunch again and i'll have to restart - this might be a server issue but it wasn't an issue before 2019 and 2020. it would happen once in a while in 2019 but now it happens every time on 2020. with 2019, i used to see one tmp file for the time a file remained opened, with 2020 i'm seeing multiple tmp files for the same opened file throughout the day.

 

i tried disabling save in backgound as that had it's own drawbacks, like i would try and save again while it wasn't done saving the previous time.

 

why are these tmp files even being saved on the server? why don't they go in the /private/tmp folder instead? wouldn't it be faster to save the tmp file to the local scratch disk and then move it to the server once, instead of writing to the server twice? 

 

anyway. this is becoming a real problem.

 

all these tmp files are from the same ai file and all created yesterday as i worked on the same file. this is really bad imo

 

files.jpg

 

 

edit: just now i tried to delete just one of those file and finder froze. i had to restart my computer navigated to the folder and tried deleting again and again finder is frozen and i have to restart yet again. am i just supposed to live with this files forever? there is something really wrong with the way those files are being saved. why are they even visible?

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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Did you already try and disable all those new saving/network options in Preferences > File Handling & clipboard?

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Jan 17, 2020 1
Engaged ,
Jan 17, 2020

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yes i did. 

 

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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What do the permissions look like on that folder?

 

Try changing this getting, and saving as turning off PDF compatible.

 

Screen Shot 2020-01-17 at 6.32.57 PM.png

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Jan 17, 2020 0
New Here ,
Jun 11, 2020

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Everything that you said happens to me exactly the same way every once in a while. I am currently using Illustrator 24.1.3 and I have come across these files popping up now. 

 

Screen Shot 2020-06-11 at 11.45.20 AM.png

 

Are these now the tmp files? I can't delete them because it says it's being in used! Ugh! I just now noticed it doing the same thing with a pdf I exported.

 

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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Does it help trying the steps that have been posted?

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Jun 11, 2020 0
New Here ,
Aug 03, 2020

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No, it doesn't work. You are making the assumption that it is some sort of individual set-up problem, but this is wrong. If you are seeing dozens, hundreds or even thousands of people with the same problem it is not likely that everyone has the same set-up. It infinitly more likely to be a problem with the code in Illustrator. If you see hoofprints don't look for zebras. Please fix this and stop assuming the problem lies with the user.

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Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

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You are not talking to "Adobe" here. This is a public forum. People marked as "staff" are staff. Others are not.

 

And yes: changing the preferences helps people. If you did try it and it didn't help, please contact support: https://helpx.adobe.com/contact.html

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Aug 03, 2020 0