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Hi my illustrator is not working, it opens but when I try to do anything on it the loading circle comes up and my computer freezes unless I shut off or force quit. I tried updating the app but it will not let me update the latest version because of my computer version Mac 10.13.6, I thought it was a storage problem so I uploaded some images to a hard drive but still is having problems. Then I uninstalled and reinstalled and it is still happening, everything else is working but illustrator. Anyone have this problem and know how to solve it ?
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Have you tried trashing your Illustrator preferences? Hopefully restoring the program to its defaults will solve the problem.
To do so on a Mac:
The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Hi there,
Sorry to hear about your experience. In addition to Bill's response earlier, I'd request you to follow instructions below to improve the performance:
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Regards,
Ashutosh