Illustrator keeps asking me to save file

Community Beginner ,
Sep 17, 2020

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I am having an issue when I go to close any illustrator document. I "save" then when I go to close the file it asks me if I want to save (even though I just did). If I say yes to save, then if I go to close the document it asks me again if I want to save. I saw another post where another person had a similiar issue and it was due to a plugin. I don't have that same plugin. Anyone else have this happen or know how to fix it? Thank you!

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2 Correct Answers

Adobe Employee , Sep 17, 2020
Ashutosh_Mishra Adobe Employee , Sep 17, 2020
Hi there,   Sorry to hear about your experience. In addition to what Monika has suggested, I'd request resetting the Adobe Illustrator preferences manually and let us know if it helps. Please follow the instructions below: For MAC  Close all Adobe applications.  Go to locations  ~/Library/Caches  ~/Library/Application Support/Adobe  ~/Library/Preferences  Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator....

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Adobe Community Professional , Sep 17, 2020
Monika Gause Adobe Community Professional , Sep 17, 2020
Google drive and Dropbox might give you some more issues.   Can you try and in the Preferences > File handling & clipboard turn off the "Save in background"?

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Adobe Community Professional ,
Sep 17, 2020

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Which version which system, where do you save your files, which file type?

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Community Beginner ,
Sep 17, 2020

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version: Illustrator 24.3

saving on desktop, google drive and/or dropbox

file type: .ai

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Adobe Community Professional ,
Sep 17, 2020

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Google drive and Dropbox might give you some more issues.

 

Can you try and in the Preferences > File handling & clipboard turn off the "Save in background"?

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Adobe Employee ,
Sep 17, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what Monika has suggested, I'd request resetting the Adobe Illustrator preferences manually and let us know if it helps. Please follow the instructions below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Regards,

Ashutosh

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